Terms & Conditions

By making a booking and/or making payment for any services provided by KarmaK9 Dog Training Essex, you confirm that you have read, understood and agreed to the following Terms & Conditions.

1Payments, Refunds & Cancellations

Booking and Payment

• Full payment must be received at least 48 hours before the agreed date and time of any individual training session or course booking, unless otherwise agreed with KarmaK9.
• Your booking will only be confirmed once the required payment has been received.
• Where a payment plan has been agreed, the initial payment will secure your place on the course. Subsequent payments will be collected weekly, with each payment due 48 hours before the relevant session.
• It is the client's responsibility to ensure that payments are made on time.

Cancellations and Rescheduling

• If KarmaK9 Dog Training Essex needs to cancel or reschedule a session, we will endeavour to provide at least 24 hours' notice wherever possible.
• Where a session is cancelled by KarmaK9, an alternative session or suitable rearrangement will be offered.
• If a class or training session has to be cancelled due to extreme or unsuitable weather conditions, including excessive heat, cold or heavy rain, the session will be rearranged.
• We will endeavour to provide advance notice of weather-related cancellations. Please ensure that your contact details are kept up to date.

Refund Policy

• Payments are generally non-refundable.
• However, exceptional circumstances may be considered at the discretion of KarmaK9 Dog Training Essex.
• Nothing within these Terms & Conditions affects your statutory consumer rights.

2Training Packages & Courses

• All prepaid training packages, including puppy and beginner courses, must be completed within three months of the original course start date, unless otherwise agreed in writing.
• Any unused sessions remaining after this period may expire.
• We understand that exceptional circumstances can arise. Requests for extensions, rescheduling or refunds will be considered on an individual basis at the discretion of KarmaK9 Dog Training Essex.
• Clients are encouraged to contact us as soon as possible if they are unable to attend a scheduled session.

31-2-1 Training & Group Classes

The safety and welfare of everyone attending our training sessions is extremely important.

• Any accident, injury or incident involving a dog or person must be reported to your trainer immediately.
• Owners and handlers remain responsible for their dogs and must ensure that their dog's behaviour does not put other dogs, people or members of the public at risk.
• Owners must follow the instructions and guidance provided by their trainer throughout the session.
• Please inform your trainer of any known behavioural concerns, previous incidents or circumstances that may affect your dog's participation in training.
• KarmaK9 reserves the right to modify, pause or discontinue a training activity if we believe it is necessary for the safety or welfare of any dog or person attending.

4Children & Young People

We welcome children to attend training sessions, provided they are accompanied by a responsible adult.

• Anyone under the age of 16 must be accompanied by a responsible adult at all times.
• Children must be supervised throughout the session.
• The accompanying adult is responsible for the safety, supervision and behaviour of any children attending with them.
• Children must not approach, handle or interact with dogs without permission from the dog's owner and, where appropriate, the trainer.

KarmaK9 Dog Training Essex cannot accept responsibility for the supervision or safety of children attending with clients.

5Dog Welfare, Health & Vaccinations

The health and welfare of all dogs attending KarmaK9 training sessions is a priority.

• Owners are responsible for ensuring that their dogs are suitably protected against infectious diseases and are appropriately treated for internal and external parasites.
• Dogs should be sufficiently vaccinated in accordance with veterinary advice and the requirements of their individual training course.
• Although we take reasonable precautions to promote a safe training environment, we cannot guarantee that there is no risk of exposure to infectious diseases when dogs share facilities, equipment or environments.
• KarmaK9 Dog Training Essex cannot accept responsibility for disease exposure or infection arising from attendance, except where liability cannot legally be excluded.

Illness and Contagious Conditions

Please inform your trainer before attending if:

• Your dog has been in contact with another dog diagnosed with a contagious disease.
• Your dog is showing signs of illness, including vomiting, diarrhoea, coughing or other unusual symptoms.
• Your dog is recovering from an illness or has been advised by a veterinary professional to avoid contact with other dogs.

Dogs that are unwell or potentially infectious should not attend training sessions.

Food Allergies & Dietary Requirements

If your dog has any known allergies, food intolerances or special dietary requirements, you must inform your trainer before the session begins.

Owners are responsible for providing suitable alternative training treats where necessary.

6Photography, Feedback & Privacy

Photographs and videos may occasionally be taken during training sessions for promotional and educational purposes.

KarmaK9 Dog Training Essex may wish to use suitable images or footage on its website, social media platforms and other marketing materials.

• We will seek your permission before using identifiable photographs or videos of you or your dog for promotional purposes.
• If you do not wish to appear in photographs or videos used for marketing, please inform us.
• Your decision regarding photography will not affect your ability to participate in our training sessions.

Client Feedback

Feedback provided verbally or in writing, including emails, testimonials and feedback forms, may be requested for use in our marketing materials.

Any feedback used for promotional purposes will only be published with appropriate permission. Where agreed, only your first name will be used for identification.

Personal information supplied to KarmaK9 Dog Training Essex will be handled in accordance with applicable UK data protection legislation.

7Disclaimer, Responsibility & Liability

KarmaK9 Dog Training Essex takes reasonable steps to provide a safe, supportive and controlled training environment.

However, participation in activities involving dogs, adults and children carries an inherent risk of accidents, injuries or damage.

By attending a training session, you acknowledge and accept that:

• Dogs are animals and their behaviour can be unpredictable, even when they have received training.
• You remain responsible for your dog and its behaviour at all times, whether or not a trainer is present.
• You must follow reasonable safety instructions and guidance given by your trainer.
• You are responsible for ensuring that any person accompanying you, or attending a session in your place with our agreement, is made aware of these Terms & Conditions.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence, or any applicable statutory consumer rights.

8Parking & Vehicle Disclaimer

Parking facilities are provided for the convenience of clients attending training sessions.

Vehicles are parked at the owner's risk.

KarmaK9 Dog Training Essex accepts no responsibility for theft, loss or damage to vehicles or their contents while parked at the training venue, except where liability cannot legally be excluded.

Clients are responsible for ensuring that their vehicles are securely locked and that valuables are not left on display.

9Acceptance of Terms & Conditions

By making a booking and/or submitting payment for any training service provided by KarmaK9 Dog Training Essex, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you have any questions or concerns regarding any part of these Terms & Conditions, please contact us before making your booking.